This policy applies to all customers

who have paid for services or products at the recreation facility:

● Requests for refunds must be made in writing, either by email or in person at RARA’s

customer service desk.

● Refund requests must be made within 30 days of the original purchase date.

● Refunds will be provided for the following reasons:

○ The recreation facility is unable to provide the service or product as promised.

○ The customer is unable to use the service or product due to a medical or other

documented reason.

○ The customer requests a refund prior to the start of the program

● Refunds will not be provided for the following reasons:

○ The customer changes their mind about using the service or product.

○ The customer is unable to use the service or product due to personal reasons,

such as scheduling conflicts or travel plans.

○ The customer requests a refund after the program has started.

○ In the event the program runs for an extended period of time the customer will be

allowed a fifty percent refund after the program has started if they request it

before the second class or session. If two or more classes/sessions occur no

more refunds will be issued.

● Refunds will be provided in the same form of payment as the original purchase, unless

otherwise requested by the customer.

● Refunds may take up to 14 business days to process.

● RARA reserves the right to refuse to provide a refund for any reason, including but not

limited to suspected fraud or abuse of this policy.